Be good service ambassadors – Suleiman tells Civil Service Commission staff

ABUA (Federal Civil Service Commission) 

The Acting Permanent Secretary of the Federal Civil Service Commission, Mustapha Suleiman has called on staff of the organization to be good ambassadors of the Commission by delivering prompt and selfless services to the public.

Mustapha Suleiman stated this during a one day sensitization workshop organized by the SERVICOM Unit of the Commission recently. He informed staff that as nobody will be in the service forever, it is imperative to have a service that is responsive and dependable.

He also urged them to ensure that they all render quality services in their respective places of work for them to get same from others. “If we offer poor services to people that is what we shall get when we go to others for their services. So, we serve ourselves by serving others,” he averred. He added that if everyone does his or her bit properly, there would be a reliable service that would attend to the needs of the current officers after retirement; noting that if everyone continues to thrive on corrupt tendencies, the consequence will be suffered by all.

Speaking earlier, the Acting Director of the Human Resources Management Department, Binta Bello while explaining on discipline indicated that considering the age and experiences of many of the commission’s staff, none of them would claim to be ignorant of what it means to be disciplined. She further noted that people have deliberately indulged in acts of indiscipline and   advised staff to uphold the core values of the commission such as discipline, objectivity, impartiality and transparency.

Binta Bello charged the staff to imbibe the spirit of self discipline, saying this will bring positive changes to the society, rather than pointing accusing fingers at other people and over-indulging in the act.

Also speaking, the leader of the SERVICOM Officers from its Headquarters, Aku Ladi stressed on the central role which the Federal Civil Service Commission is to play in the Nigerian Civil Service, indicating that as an organization empowered to recruit and discipline civil servants, staff of the commission have to be in the forefront of effective and efficient service delivery.

In her welcome address at the occasion, the Nodal Officer of SERVICOM in the commission, Abah E. A mentioned that as the apex regulatory organization in the public service , the Federal Civil Service Commission is expected to show good example in quality service delivery. She noted that failure to exhibit such exemplary conduct will be a disservice to the nation.

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Cross Section of Participants

Abbah expressed happiness with the new method of public service assessment by the commission in the form of “performance contracts” in place of the usual Annual Performance Evaluation Report. She disclosed that this is going to serve as effective and efficient quality service delivery mechanism.

In their reactions at the occasion, some of the participants thanked the management of the SERVICOM Unit of the Federal Civil Service Commission as well as Resource Persons for the workshop, describing it as beneficial. They also promised to deliver better services to their customers. The issues raised by discussants during presentations bordered on SERVICOM and Nigerian Citizens, Identifying Causes and Reasons for Service Failure as well as Using Customer Feedback and Complaints.